Shipping & Delivery

Last updated: October 29, 2026

Your dog has been waiting by the door for the mail carrier their whole life. Now you get to do it too. This Shipping & Delivery page explains how Woof Tee gets a shirt, sweatshirt, hoodie or pet-lover gift with your pet’s face on it from our printer to your doorstep: how long it takes, where we ship, what shipping costs (nothing) and what to do if a parcel is slow or goes astray. It applies to every order placed on wooftee.shop. If you cannot find your answer here, email support@wooftee.shop and we will reply within 24 hours on business days.

1. What happens in the 1–3 business days before your order ships

Every Woof Tee item is printed for your order, with your pet’s name and photo taken from the order notes you wrote at checkout. That is why there is a short processing period before anything is handed to a carrier. In those 1–3 business days we read your order notes, match the photo you linked or emailed to the right item, print the garment or gift and pack it.

Business days are Monday to Friday, excluding US public holidays. An order placed on a Saturday afternoon starts processing on Monday. An order placed on a Wednesday morning will usually leave us by Friday or the following Monday at the latest.

Two things can slow processing down, and both are in your hands:

• A missing photo. If the design needs a photo and we cannot find one in your order notes or in a reply to your order email, we email you to ask for it. Processing starts again when the photo arrives.
• Unclear notes. If your notes say “my dog” but the order has a two-pet design, or a name could be read two ways, we email you to check rather than guess. We do not send a proof or mockup before production, so the clearer your notes, the faster your order moves.

Because we print what you write, please check the spelling of your pet’s name before you place the order. “Biscuit” printed as “Bisquit” is a sad day for everybody, Biscuit included.

2. Shipping costs and delivery times by country

Shipping is free on every order to every country we ship to. There is no minimum order value, no coupon to remember and no surcharge for sweatshirts or hoodies. The free shipping method is selected automatically at checkout for eligible addresses.

Delivery times are estimates, not guaranteed dates. Carrier delays happen, especially around the end-of-year holidays, during severe weather and when a parcel crosses a border. If you are shopping for a specific day, see the gift-deadline section below.

3. Where we ship (and where we do not)

We ship to addresses in the United States, Canada, Australia and New Zealand. All orders ship from the USA. If you enter an address in another country, checkout will not offer a shipping method and the order cannot be placed. We are not able to forward parcels to a second country, so if you are buying a gift for someone abroad, please use their address in one of our four destination countries.

If your address is in a remote area, on an island, or uses a format the checkout does not recognise, email us before ordering and we will tell you honestly whether we can deliver there.

4. Gift deadlines: birthdays, gotcha days and the holidays

Most Woof Tee orders are gifts, and most gifts have a date attached. Here is how to plan:

• Count back 17 business days from the day you need the parcel. That covers the full processing time plus the longest normal transit time.
• Remember that weekends and public holidays are not business days, in the US or in the destination country.
• Add a little extra in November and December, when every carrier is busier.
• Send the photo with your order. Waiting for a photo is the most common reason a gift order starts late.

An example: you want a hoodie with your dad’s Border Collie on it to reach Auckland before Father’s Day. Order at least 17 business days before, put the dog’s name in the order notes, paste the photo link at the same time, and the order can go straight into production.

5. Tracking your parcel

When your order is handed to the carrier, we email you a shipping confirmation. When the carrier provides a tracking number, it is included in that email with a link to follow the parcel. Carrier scans can take a day or two to appear after the label is created, and cross-border parcels sometimes go quiet for several days while they move between countries. You can also look up your order on our Order Tracking page using your order number and the email address you used at checkout.

If you have not received a shipping email within 4 business days of ordering, check your spam or promotions folder, then email us with your order number.

6. Getting the address right

Please double-check the recipient’s name, street address, apartment or unit number, city, state, province or region, and ZIP or postal code before you pay. A missing apartment number is the single most common reason a parcel comes back.

• Within 24 hours of ordering: email us and we will correct the address free of charge. See Cancel or Change an Order.
• After 24 hours but before dispatch: email us anyway. We will try, but your order may already be printed and packed.
• After dispatch: we cannot change the label ourselves. Contact us and we will help you work out the options with the carrier.

If a parcel is returned to us because the address was incomplete or wrong, we will contact you to arrange what happens next.

7. When a parcel is late, lost or marked delivered but missing

Most parcels arrive within the estimate. If yours does not, here is what to do:

1. Check the tracking link in your shipping email, if your parcel has one, for the latest scan and any delivery notes.
2. If tracking says “delivered”, look around the property, with neighbours, at the building’s mailroom or reception, and at the local post office.
3. Email support@wooftee.shop with your order number and what tracking shows. We reply within 24 hours on business days.

Once you contact us, we look into it with you and the carrier and tell you what we find. If a parcel is confirmed lost, contact us and we will help you put it right. We review every case individually and keep you updated by email until it is resolved.

8. Parcels that arrive damaged or with the wrong item

If your parcel arrives damaged, the print is faulty, or the item is not what you ordered, keep the packaging and take clear photos of the item, the problem and the shipping label. Email them to support@wooftee.shop with your order number. We will help you put it right. You can also return any item within 60 days with a free return label under our Returns & Exchanges policy, and refunds are issued within 7 days of the return reaching us, as explained in our Refund Policy.

9. Customs, duties and taxes for Canada, Australia and New Zealand

Orders to Canada, Australia and New Zealand cross a border, because every order ships from the USA. Whether any import duties, taxes or customs fees apply depends on the destination country, its rules and the value of the parcel. Woof Tee does not collect sales tax at checkout, and our prices do not include any import charges a destination country may apply. If you are unsure, check with your local customs authority before ordering, or email us and we will share what we know.

Customs checks can also add a few days to transit time. That is one more reason to leave the full 17 business days for gifts going to Canada, Australia or New Zealand.

10. Orders with several items

If you order more than one item, for example matching tees for the whole family and a mug for the dog walker, they are usually packed together. Occasionally items may travel in separate parcels. You never pay extra for that, and every parcel is covered by the same free shipping and the same delivery estimates.

11. Quick shipping questions

Is shipping really free on a single mug?

Yes. One mug, one tee or a whole family’s worth of hoodies: shipping is free to the US, Canada, Australia and New Zealand, with no minimum spend and no code.

Can I pay for faster delivery?

Not at the moment. Every order uses the same free shipping method, with 1–3 business days of processing and 7–14 business days in transit. If you have a tight deadline, email us before ordering and we will tell you honestly whether the estimate fits.

Does the processing time start when I send the photo or when I order?

It starts when we have everything we need to print: the paid order, the name in the order notes and, if the design uses one, the photo. If the photo arrives two days after the order, processing effectively starts then.

Can I ship to a P.O. box or a military address?

Please email us before ordering with the full address. We will check whether the carrier used for your destination can deliver there rather than guess.

I am sending a gift. Will the price show in the parcel?

If you want the parcel to arrive as a surprise, add a short note in the order notes, for example “Gift for my sister — please no prices in the box”, and we will do what we can. The order confirmation email goes to the buyer, not the recipient.

Can I ship one order to two addresses?

Each order goes to one address. If you want a shirt for yourself and another for your dog-loving friend across the country, place two orders. Both ship free.

Does a cat sweatshirt ship any differently from a dog tee?

No. Dog apparel, the Cat Corner and pet lover gifts all follow the same processing time, transit estimate and free shipping rules described on this page.

12. Questions about shipping

We are an email-only support team, which means everything is written down and nothing gets lost in a phone queue. Email support@wooftee.shop with your order number and we will reply within 24 hours on business days. You can also browse the Help Center, read the FAQs or submit a ticket.

Woof Tee, 2 Terrace Circle Apt 1E, Great Neck, NY 11021, US.