Contact Us
Got a question about a shirt, a sweatshirt, a photo or a parcel? You have come to the right place. Woof Tee supports customers by email, and a real person reads every message. This page tells you how to reach us, how quickly we reply, what to include so we can help on the first try, and where to find instant answers to the most common questions while you wait.
Email us
Our support address is support@wooftee.shop. We reply within 24 hours on business days (Monday to Friday, excluding US public holidays). A message sent on Saturday is answered by Monday. We do not offer phone or live chat support, and we do not run social media accounts, so email is the one place to reach us. That keeps everything about your order in a single, written thread that anyone on our side can pick up.
Prefer a guided form? Our Submit a Ticket page helps you choose the right subject line and lists exactly what to include for each kind of request.
What to include in your message
- Your order number, if you have placed an order. It is in your order confirmation email and starts with a number sign.
- The email address you used at checkout, or send your message from that address.
- What you need, in a sentence or two: “Change the name on my hoodie from Baily to Bailey”, “Return the size M crewneck”, “Where is my parcel to Calgary?”.
- Photos, if something is wrong with an item: the item, the problem up close and the shipping label.
- Your pet’s photo, if you are sending it after ordering — attach the original file rather than a screenshot.
Please never send card numbers, bank details, passwords or one-time codes. We will never ask for them.
Find the right page fast
| Your question | Best page | Key fact |
|---|---|---|
| Where is my order? | Order Tracking | 1–3 business days processing, 7–14 business days transit |
| How much is shipping and where do you ship? | Shipping & Delivery | Free to US, CA, AU and NZ; ships from the USA |
| I need to fix a typo or change a size | Cancel or Change an Order | Within 24 hours of ordering |
| I want to return or exchange something | Returns & Exchanges | 60 days, free return label |
| When will I get my money back? | Refund Policy | Issued within 7 days of your return reaching us |
| Which size should I choose? | Size Guide | Compare with a shirt you already own |
| How do I add my pet’s name and photo? | FAQs | Order notes at checkout; no proof before printing |
| How do I pay? | Payment Methods | Available methods are shown at checkout |
| What do you do with my photos? | Privacy Policy | Deleted 30 days after delivery |
Requests we handle most often
Sending your pet’s photo after ordering
Reply to your order confirmation email and attach the photo. If you have several pets, say which photo belongs to which name. Processing starts once we have the photo, so sooner is better.
Fixing a name or text
Email us within 24 hours of ordering with the exact text you want printed. We do not send a proof before production, so the 24-hour window is your chance to make corrections.
Changing the size, colour or style
Within 24 hours, tell us the item and the new option. If the price changes, we tell you before anything is charged or refunded.
Changing the address
Within 24 hours, send the full new address including apartment or unit number and postal code. After the parcel ships, contact us straight away and we will help you work out the options.
Starting a return
Email us within 60 days of delivery with your order number and the items to return. We reply with a free return label, including for change-of-mind returns. Refunds are issued within 7 days of the return reaching us.
Reporting a problem with an item
Send photos of the item, the problem and the shipping label, plus your order number. We will help you put it right.
Asking about a parcel
Include your order number, the delivery country and what tracking shows, if your parcel has tracking. Parcels to Canada, Australia and New Zealand can go quiet for a few days while crossing borders.
Questions before you order
We are happy to answer pre-order questions too. Common ones:
- “Will this photo print well?” — Email it to us and we will give you an honest opinion.
- “Can I fit two dogs and a cat on one shirt?” — Tell us the design and we will say whether it has room.
- “Will it arrive by a certain date?” — Tell us the date and destination and we will tell you whether the 8–17 business day estimate fits.
- “Can I change the wording on a design?” — Ask before ordering; some designs can take a different title, some cannot.
- “Do you do bulk orders for a dog club or rescue fundraiser?” — Email us with the number of items and designs, and we will reply with what we can do.
How we reply
Every email gets a personal reply within 24 hours on business days. We reply in the same thread so your order history stays together. If we need more information — a clearer photo, a missing order number — we ask for it in our first reply. Complex requests, like a parcel question involving a carrier, may need a few messages, and we update you each time there is news.
If you have not heard from us within 24 business hours, please check your spam or promotions folder and add support@wooftee.shop to your contacts. Then write again; occasionally an email goes astray.
Three example emails that get fast answers
A name change
Subject: “Change – order 1048 – name on hoodie”. Message: “Hi, I ordered a Dog Dad hoodie an hour ago. Please change the name from ‘Baily’ to ‘Bailey’ (capital B, ends in -ey). Everything else stays the same. Thanks!” This works because it has the order number, the exact current text, the exact new text and confirmation that nothing else changes.
A return
Subject: “Return – order 1093 – size swap”. Message: “Hi, the Cat Corner crewneck in M is a bit snug. I’d like to return it and reorder in L with the same notes. Could you send the return label? Refund to my original payment method, please.” This works because it says what to return, why, and where the money should go.
A problem with an item
Subject: “Problem – order 1121 – print smudge”. Message: “Hi, the print on my two-dog tee has a smudge across Ollie’s ear. Photos attached: the full shirt, a close-up and the shipping label.” This works because the photos show the problem at a glance, so we can help without a long back-and-forth.
Writing from Canada, Australia or New Zealand
Our business days follow the US calendar, Monday to Friday. If you are in Sydney or Auckland, your Monday morning is still Sunday in New York, so a message sent early in your week is usually answered during your Tuesday. If you are in Canada, our business hours overlap with yours for most of the day. Whatever your time zone, the promise is the same: a reply within 24 hours on business days.
Accessibility
If any part of wooftee.shop is hard to use with a screen reader, keyboard navigation, zoom or another assistive technology, please tell us by email. Describe the page and what went wrong, and we will help you complete your order by email in the meantime and work on fixing the problem. You can also ask us to describe any product image in more detail.
Feedback, ideas and kind words
We read every piece of feedback, good or bad. Tell us which breeds you want to see more of, which phrase every cat person says, which garment colour would suit your dog better, or what confused you at checkout. Ideas from customers are a big part of how our range grows. If you would like to send a photo of your pet wearing — or sitting on — their Woof Tee shirt, we would love to see it. We will not post it anywhere without asking you first.
Group, club and fundraiser orders
Dog clubs, training classes, rescue fundraisers and families planning a reunion sometimes want many shirts at once. Email us with the number of items, the designs and sizes you have in mind, the delivery country and the date you need them, and we will reply with what we can do. Larger orders still follow the same shipping estimates and the same 60-day return window.
Things we cannot help with by email
- Taking payment by email — please pay at checkout using the methods shown there.
- Printing characters, team logos, brand marks or other artists’ work — see our Intellectual Property Policy.
- Shipping to countries other than the US, Canada, Australia and New Zealand.
- Phone calls or video calls — everything happens in writing so nothing gets lost.
Before you write: a 30-second checklist
- Look in your inbox, spam and promotions folders for your order confirmation and shipping emails — the answer is often there, including your order notes exactly as we received them.
- If you want to change something, check the time: changes are guaranteed within 24 hours of placing the order.
- If you want to return something, check the date: returns can be requested within 60 days of delivery.
- If your question is about delivery time, remember the estimate is 1–3 business days of processing plus 7–14 business days in transit, not counting weekends and holidays.
- Have your order number and any photos ready, and you are set.
Our support promise
We will read your whole message, answer the question you actually asked, and tell you plainly if we cannot do something rather than leave you guessing. When a request takes more than one step — a parcel question, for example — we tell you what we are doing next and when you will hear from us again. And we will never close a conversation until you are happy that your question has been answered.
Gift orders and surprises
If you are writing about a gift and want to keep it a surprise, tell us in your first message. We only ever email the buyer, never the recipient, so a question about a gift order will not reach the person you are buying for. If the recipient needs to contact us later — to start a return, for example — they can email us with the order number or the buyer’s name, and we will help them without revealing the price.
Business details
Woof Tee
2 Terrace Circle Apt 1E, Great Neck, NY 11021, US
Email: support@wooftee.shop
Please do not send returns to this address. Returns use the free return label we email you, which includes the right return address for your parcel.
More help
Browse the Help Center for guides by topic, the FAQs for quick answers, or learn more about Woof Tee.