Cancel or Change an Order
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You hit “Place order”, and then it hits you: the dog’s name is Bailey, not Baily. Or your sister’s cat has grown into a size L personality. Or you sent the parcel to your old apartment. Deep breath. This page explains how to cancel a Woof Tee order or change its details, how long you have, what we can still change once printing has started and how cancellations are refunded.
Cancellations and changes at a glance
- Window: cancel or change within 24 hours of placing your order.
- How: email support@wooftee.shop with your order number and the word “Cancel” or “Change” in the subject.
- What you can change: the pet’s name or text, the photo, size, colour, style, quantity and shipping address.
- Cancellation refund: the full amount you paid.
- After 24 hours: the item may already be printed; you can still return it within 60 days of delivery with a free label, and be refunded within 7 days of the return reaching us.
1. Why there is a 24-hour window
Every Woof Tee item is printed for its order, using the name and photo from your order notes. Orders move into production within 1–3 business days, and once a garment has your dog’s face on it we cannot un-print it. The 24-hour window gives you a full day to re-read your order, check the spelling, find a better photo or change your mind, before anything happens that cannot be undone.
The 24 hours are counted from the time on your order confirmation email, around the clock, including weekends. If you order at 9 pm on a Friday, you have until 9 pm on Saturday to ask for a change or cancellation.
2. How to cancel or change an order
- Email support@wooftee.shop, or use our Submit a Ticket page, with “Cancel” or “Change” and your order number in the subject line.
- Send it from the email address you used at checkout, so we can confirm the order is yours.
- Say exactly what you want: “Cancel the whole order”, “Change the name on the hoodie from Baily to Bailey”, “Change size M to L”, “New shipping address: …”.
- If you are changing the photo, attach the new photo or paste a link to it.
- We reply within 24 hours on business days to confirm. Your change or cancellation is final once you receive our confirmation email.
The time that counts is when your email reaches us, not when we reply. If you write within the 24 hours, your request is inside the window even if our reply arrives on the next business day. To make sure nothing is printed in the meantime, we treat any order with a pending change request as on hold until we have replied.
3. What we can change
| Change | What to send us | Price effect |
|---|---|---|
| Pet’s name, spelling or extra text | The exact new text, as you want it printed | None |
| Photo | The new photo attached, or a link to it | None |
| Size | The item and the new size | Any price difference is charged or refunded |
| Garment colour or style (tee, long sleeve, crewneck, hoodie) | The item and the new colour or style | Any price difference is charged or refunded |
| Quantity or items | What to add or remove | Charged or refunded accordingly |
| Shipping address | The full new address, including apartment or unit number | None (shipping is free) |
If a change makes the order cheaper, for example switching a hoodie to a tee, we refund the difference to your original payment method within 7 days of confirming the change. If a change makes the order more expensive, we tell you the difference first and only go ahead once you agree.
4. Cancelling an order
To cancel, email us within 24 hours of placing the order. When we confirm the cancellation, we refund the full amount you paid to your original payment method — or as store credit if you prefer, which never expires. How quickly the money then appears on your statement depends on your bank or payment provider; see our Refund Policy.
You can also cancel just part of an order. If you ordered matching tees for the family and one person has decided they are “not a matching-tee person”, tell us which item to remove and we refund that item’s price.
5. After the 24-hour window
After 24 hours, please still email us. If your item has not been printed yet, we will try to make the change, but we cannot promise it. If the item has already been printed or shipped, we cannot cancel it. You are still fully covered:
- Let the parcel arrive.
- Request a return within 60 days of delivery. We send a free return label, even if you simply changed your mind.
- Your refund is issued within 7 days of the return reaching us.
The full process is on our Returns & Exchanges page.
6. Changing the address after dispatch
Once the parcel has been handed to the carrier, we can no longer change the label. Email us straight away with your order number and the correct address, and we will help you work out the options with the carrier. If the parcel comes back to us, we will contact you to arrange what happens next. To avoid the problem entirely, double-check apartment and unit numbers and ZIP or postal codes at checkout. More on delivery in Shipping & Delivery.
7. Typos in the order notes
We print exactly what you write in the order notes, and we do not send a proof or mockup before production. That makes the 24-hour window your proofreading time. A few tips:
- Re-read the order confirmation email: it shows your order notes exactly as we received them.
- Check capital letters and special characters. “McGee”, “Mr. Biscuits” and “Zoë” are all fine, but only if you type them that way.
- For two-pet designs, say which pet goes where: “Luna on the left, Ollie on the right”.
- If you are not sure how a nickname should be spelled, ask the pet’s owner before the 24 hours run out.
If you spot a typo after 24 hours and the item has already been printed, it is still covered by the 60-day return window with a free return label.
8. Cancellations by Woof Tee
Very occasionally we may need to cancel an order ourselves: for example if a payment cannot be verified, the shipping address is outside the US, Canada, Australia and New Zealand, the photo we were asked to print belongs to someone else’s protected artwork, or we never receive a photo the design requires despite reminders. If that happens, we email you to explain and refund the full amount you paid.
9. Real-life examples
“Baily” to “Bailey”
Riley ordered a Dog Mom crewneck at 11 pm, noticed the typo over breakfast and emailed us at 8 am. The request was inside 24 hours, the order was held, the notes were corrected and the sweatshirt was printed with the right spelling. No charge.
A better photo turned up
Alex ordered a tee with a slightly blurry photo of Pickles the pug, then found a sharp one in a cousin’s phone. Alex replied to the order email with the new photo eight hours after ordering. We swapped the photo before printing.
Cancelled, then reordered
Jo ordered a hoodie in size S, realised it was for a 6-foot brother and cancelled within the window. The full amount was refunded, and Jo placed a new order for an XL the same day.
10. Your order’s first days, hour by hour
| Stage | What is happening | What you can do |
|---|---|---|
| 0–24 hours after ordering | Your order is received and waiting for production; we read your order notes and photo | Cancel for a full refund, or change name, photo, size, colour, style, quantity or address |
| After 24 hours, before printing | Your order is queued for printing within the 1–3 business day processing time | Email us; we will try to help but cannot promise a change |
| Printed and packed | Your item carries your pet’s name and photo and is ready to ship | No cancellation; return within 60 days of delivery with a free label |
| Shipped | The parcel is with the carrier, 7–14 business days in transit | Track it; contact us about address problems; return within 60 days of delivery |
| Delivered | The parcel has arrived | Return or exchange within 60 days; refund issued within 7 days of the return reaching us |
11. Changing a gift order
Gift orders change more often than any other kind: the recipient moves, a surprise is spoiled, or you discover the dog you thought was a Labrador is actually a Golden Retriever. The same 24-hour window applies. If you are buying for someone else, it is worth checking three things before you order: the pet’s exact name and spelling, a recent and clear photo, and the recipient’s full address including any apartment or unit number. If something changes after the window has closed and the item has shipped, the recipient can return it within 60 days of delivery with a free label.
12. Swapping in a new photo: what works best
If you are using your 24 hours to replace a photo, choose one that will print well. Daylight beats flash. Eye level beats shooting down from above. Both eyes open, ears in frame and nothing covering the face — not a hand, not a toy, not another dog’s tail. Send the original file rather than a screenshot, because screenshots lose detail. Very dark dogs and black cats print best from photos taken outdoors or beside a bright window. And if the photo shows two pets but you only want one printed, tell us which one.
13. Quick questions
Can I change my order by replying to the confirmation email?
Yes. Replying to the order confirmation email is often the easiest way, because the order number is already in the thread. Just make sure your reply arrives within 24 hours of the order.
Can I cancel one item and keep the rest?
Yes, within 24 hours. Tell us which item to remove, and we refund that item’s price.
I asked for a change but have not heard back. Is my order being printed?
Orders with a pending change request are held until we reply. We answer within 24 hours on business days, so a request sent on a Saturday is answered on Monday, and the order waits for it.
Can I add a second pet to a shirt I already ordered?
Only if the design has room for two pets. Within 24 hours, ask us and we will tell you whether a two-pet version of the design exists; if it costs more, we explain the difference before changing anything.
Is there a fee to cancel?
No. Cancelling within 24 hours costs nothing and the full amount is refunded.
14. Questions about an order you just placed
Email support@wooftee.shop with your order number; we reply within 24 hours on business days. You can also check your order on Order Tracking, read the FAQs or visit the Help Center.
Woof Tee, 2 Terrace Circle Apt 1E, Great Neck, NY 11021, US.