Help Center

Welcome to the Woof Tee Help Center. Whether you are about to order your first shirt with your dog’s face on it or waiting for a hoodie to arrive in Auckland, this page points you to the right answer in as few clicks as possible. Each topic below has a short summary of how things work at Woof Tee and links to the full policy or guide. If you still need us after that, email support@wooftee.shop and we will reply within 24 hours on business days.

Quick answers

• How do I personalise? Write your pet’s name and paste a photo link in the order notes box at checkout. We print what you write and do not send a proof first.
• How long does delivery take? 1–3 business days of processing plus 7–14 business days in transit to the US, Canada, Australia and New Zealand.
• Is shipping free? Yes, on every order to those four countries, with no minimum spend.
• Can I change my order? Yes, within 24 hours of placing it.
• Can I return a personalised shirt? Yes, within 60 days of delivery, with a free return label. Refunds are issued within 7 days of the return reaching us.

Personalising your item

Woof Tee does not use an upload tool or an editor. Instead, every order carries its own instructions in the order notes box at checkout: your pet’s name, any short text or date the design allows, and a link to your photo, or a note that you will email the photo in reply to your order confirmation. A real person reads every note before printing. If something is unclear, we email you to check rather than guess.

Because there is no proof or mockup before production, accuracy matters. Check spelling, capital letters and which name goes with which photo on two-pet designs. Photo tips, two-pet layouts and memorial orders are covered in our FAQs.

Orders and changes

Once you place an order, you receive a confirmation email that shows your order notes exactly as we received them. Read it carefully. You have 24 hours from the time of the order to change the name, photo, size, colour, style, quantity or address, or to cancel for a full refund. After that, your item may already be printed. Full details are on our Cancel or Change an Order page.

No account is needed to order. If you create one, you can see your past orders when you sign in to My Account.

Shipping and delivery

We ship free from the USA to the United States, Canada, Australia and New Zealand, and nowhere else. Every order is processed in 1–3 business days and then spends 7–14 business days in transit, for a total estimate of roughly 8–17 business days. Delivery dates are estimates, not guarantees, and cross-border parcels can pause for a few days at customs. For gift deadlines, count back 17 business days. Everything about shipping, including customs and address problems, is on Shipping & Delivery.

Tracking an order

When your order ships, we email you a shipping confirmation, with a tracking number when the carrier provides one. Our Order Tracking page lets you check your order status with your order number and email, and explains what each status means. If a parcel seems late or stuck, email us with your order number and what tracking shows.

Returns and exchanges

Every Woof Tee item can be returned within 60 days of delivery for any reason, including items printed with your pet’s name. We send a free return label for every return, even if you simply changed your mind. Exchanges for a different size, colour or style work as a return plus a new order. The step-by-step process, packing tips and examples are on Returns & Exchanges.

Refunds and store credit

Refunds are issued within 7 days of your return reaching us, to your original payment method or, if you prefer, as Woof Tee store credit, which never expires. Cancellations confirmed within 24 hours are refunded in full. How much is refunded in each situation, and what to do if a refund has not appeared, is explained in our Refund Policy.

Payments

All prices are in US dollars. The payment methods available for your order are shown at checkout, and only working methods appear there. Woof Tee does not collect sales tax at checkout, and payment details are handled by the payment provider, never stored by us. See Payment Methods.

Sizing and products

Most apparel comes in unisex sizes S to 5XL: classic tees, comfort tees, long sleeves, crewneck sweatshirts and hoodies. The best way to choose is to compare with a garment you already own, as described in our Size Guide. Our collections are Dog Apparel, the Cat Corner and Pet Lover Gifts.

Privacy and your pet photos

We use your photos only to print your order and deal with any follow-up, and delete them 30 days after delivery. We never post your pet without asking first, and we do not sell personal information. See our Privacy Policy and Terms of Service.

Copyright and what we print

We print your pet, your pet’s name and your own short text. We do not print cartoon characters, team marks, brand logos or other artists’ work. Rights owners can contact us through our Intellectual Property Policy and DMCA pages.

Your first Woof Tee order, step by step

1. Pick your pet’s collection. Start with Dog Shirts, Dog Sweatshirts & Hoodies, Dog Mom & Dad, Cat Shirts, Cat Sweatshirts & Hoodies or Pet Lover Gifts.
2. Choose the design and options. On the product page, pick the style, garment colour and size. The product description tells you what can be personalised: one pet or two, a name, a date or a short line.
3. Find your photo before checkout. Choose a sharp daylight photo at eye level with both eyes and ears visible. Upload it somewhere you can share a link from, or keep it ready to attach to an email.
4. Write the order notes. At checkout, in the order notes box, write the name exactly as you want it printed, any date or short text, and the photo link or “photo by email”. For two pets, say which name goes with which photo and where.
5. Check the address. Include the apartment or unit number and the right ZIP or postal code. Free shipping applies automatically for the US, Canada, Australia and New Zealand.
6. Pay and read your confirmation. The confirmation email repeats your order notes. You have 24 hours to fix anything.
7. Wait for the shipping email. Your order is processed in 1–3 business days and then travels for 7–14 business days.

Help for gift buyers

Buying for someone else? Use the recipient’s address for delivery and your own email at checkout, so order and shipping updates come to you. Get the pet’s name spelled exactly right — ask a mutual friend if you have to — and leave at least 17 business days before the occasion. If the size turns out wrong, the recipient can return the item within 60 days of delivery with a free label, and the refund goes to you unless you ask for store credit for them.

Help for customers in Canada, Australia and New Zealand

You get the same free shipping, the same delivery estimate and the same 60-day returns as customers in the US. Prices are in US dollars, so your bank converts the amount at its own rate. Your parcel ships from the USA and crosses a border, so it may pause at customs for a few days; whether import duties or taxes apply depends on your country’s rules. Our support replies follow US business days, so allow for the time difference when you write.

Help with photos

Most support questions before an order are about photos, so here is the short version. Good: daylight, eye level, both eyes open, ears in frame, nothing covering the face, the original file. Not so good: night-time flash, photos taken from above, heavy filters, screenshots of screenshots, a pet half-hidden behind a cushion. For black dogs and black cats, take the photo outdoors or beside a bright window; for white pets, a darker background helps the outline. If you have several candidates, email them to us before ordering and we will tell you which looks clearest. We cannot print images found online, professional studio portraits without permission, or other people’s artwork.

Help after delivery

When your parcel arrives, open it and check the name, the photo, the size and the colour against your confirmation email. Try the garment on before washing it. If anything is wrong, email us with photos within the 60-day return window. If it is perfect, wash it inside out on cold to keep the print bright, and enjoy being stopped in the street by people who want to know where you got a shirt of your own dog.

Common situations and where to go

Five tips from our support inbox

1. Send the photo with the order. Waiting for a photo is the most common reason an order starts late.
2. Read your confirmation email the same day. It shows your notes exactly as we received them, and you still have time to fix them.
3. Say which pet is which. On two-pet designs, “Luna left, Ollie right” saves a round of emails.
4. Measure a shirt you love. It beats guessing from a size label every time.
5. Use the same email thread. Replying to our last message keeps everything about your order together.

Still need help?

There is no question too small. Whether it is the spelling of an unusual name, the colour that suits a brindle coat or whether a hoodie will fit over a winter layer, we would rather you ask than guess.

Email support@wooftee.shop, use our Submit a Ticket page, or see Contact Us for what to include. We reply within 24 hours on business days. Woof Tee, 2 Terrace Circle Apt 1E, Great Neck, NY 11021, US. You can also browse every page of the store on our Sitemap or read more about Woof Tee.