Order Tracking
Waiting for a parcel with your pet’s face on it is a special kind of impatience. Your dog knows the feeling: it is how they wait for you. Use the form below to check your Woof Tee order, then read on to understand what each status means, how long each stage takes and what to do if something seems stuck.
How to use the order tracker
- Find your order number in your order confirmation email. It is also on the “order received” page you saw after paying.
- Enter it in the Order ID field above, without the number sign.
- Enter the billing email you used at checkout. It must match exactly, so if you have more than one email address, try the one that received the confirmation.
- Press Track. You will see the order status, the items, the options you chose and any updates we have added.
Can’t find your confirmation email? Search your inbox, spam and promotions folders for “Woof Tee” or “wooftee.shop”. If it is not there, email support@wooftee.shop with your name and the date you ordered, and we will find your order.
What each order status means
| Status | What it means | What you can do |
|---|---|---|
| Pending payment | The order was started but payment has not been confirmed | Complete payment, or place the order again; nothing is printed until payment is confirmed |
| Processing | Payment is confirmed and your order is being prepared: we read your notes, match your photo and print your item (1–3 business days) | Within 24 hours of ordering, email us to change or cancel; send your photo if you have not yet |
| On hold | We are waiting for something from you — usually a photo or an answer about unclear notes | Check your email for our message and reply in the same thread |
| Completed / Shipped | Your parcel has been handed to the carrier and is on its way (7–14 business days in transit) | Use the tracking link in your shipping email, if your parcel has one |
| Cancelled | The order was cancelled, by your request within 24 hours or by us with an explanation | Check your email; the full amount is refunded |
| Refunded | A refund has been issued for all or part of the order | Allow your bank a few business days to post it |
How long each stage takes
Every Woof Tee item is printed for its order, so there are two stages: processing and transit.
- Processing: 1–3 business days. This starts once we have your paid order, your notes and, if the design needs one, your photo. Weekends and US public holidays do not count.
- Transit: 7–14 business days to the United States, Canada, Australia and New Zealand. Orders ship from the USA.
- Total: roughly 8–17 business days from order to doorstep. These are estimates, not guaranteed dates.
Full details are on our Shipping & Delivery page.
Reading carrier tracking
When the carrier provides a tracking number, it is included in your shipping confirmation email with a link to the carrier’s tracking page. A few things worth knowing:
- “Label created” or “pre-shipment” means the shipping label exists; the first scan can take a day or two to appear.
- No updates for several days is common, especially for parcels to Canada, Australia and New Zealand while they move between countries or wait at customs.
- “Held at customs” or similar usually clears on its own. Whether any duties or taxes apply depends on the destination country’s rules.
- “Delivery attempted” means the carrier tried to deliver. Follow the carrier’s instructions to rearrange delivery or collect the parcel.
- “Delivered” but nothing at the door? See the section below.
When a parcel seems late or stuck
- Check the estimate: has it been more than 17 business days since you ordered, not counting weekends and holidays?
- Check the tracking link for the latest scan and any delivery notes.
- Email support@wooftee.shop with your order number, the delivery country and what tracking shows.
We reply within 24 hours on business days, look into it with you and the carrier, and keep you updated by email until it is resolved. If a parcel is confirmed lost, we will help you put it right.
Tracking says delivered, but you cannot find it
Parcels marked delivered often turn up close by. Check around your door, porch, mailbox and any parcel lockers; ask neighbours and anyone else at the address; check with building reception or the mailroom; and look for a card from the carrier or the local post office. If it is still missing, email us with your order number and we will help.
Need to change something?
If your order status is still Processing and it is within 24 hours of ordering, you can change the name, photo, size, colour, style, quantity or address, or cancel for a full refund. See Cancel or Change an Order. After shipping, the address on the label cannot be changed by us; contact us and we will help you work out the options with the carrier.
After your parcel arrives
Open it, check the name, photo, size and colour against your confirmation email, and try the item on before washing it. If anything is not right — or you simply changed your mind — you can return it within 60 days of delivery with a free return label. Refunds are issued within 7 days of the return reaching us. See Returns & Exchanges and our Refund Policy.
Example timelines
To make the estimates concrete, here is how an order might move. Real timings vary with weekends, holidays, customs and carrier volumes.
| Order | Placed | Leaves us | Expected window |
|---|---|---|---|
| Dog tee to Ohio, photo included at checkout | Monday | By Thursday (within 3 business days) | 7–14 business days after it leaves us |
| Cat crewneck to Toronto, photo emailed two days later | Monday | Within 3 business days of the photo arriving | 7–14 business days after it leaves us, plus any customs pause |
| Hoodie to Auckland, ordered Friday night | Friday | Processing starts Monday; leaves by Wednesday | 7–14 business days after it leaves us |
| Two matching tees to Perth with a name change within 24 hours | Tuesday | Within 3 business days of the change being confirmed | 7–14 business days after it leaves us |
The emails you will receive
- Order confirmation — sent straight after you pay. It lists your items, options, total and your order notes exactly as we received them. Check it: you have 24 hours to fix anything.
- A question from us — only if needed: a missing photo, a name that could be read two ways, or two pets with one name. Your order waits until you reply.
- Shipping confirmation — sent when your parcel is handed to the carrier, with a tracking number when the carrier provides one.
- Refund or cancellation confirmation — if you cancel within 24 hours or return an item.
Add support@wooftee.shop to your contacts so these do not land in spam.
Tracking a gift
If you ordered a gift, the confirmation and shipping emails come to you, the buyer, not the recipient. You can forward the tracking link to the recipient if you want them to know a parcel is coming, or keep it to yourself and enjoy the surprise. If the recipient is away, consider asking a neighbour to keep an eye out around the expected delivery window.
Order tracking questions
Why does my order still say Processing after two days?
Processing takes up to 3 business days, and it starts once we have your photo. If you have not sent the photo yet, check your email for a reminder from us and reply with it attached.
Why is my order On hold?
We are waiting for something from you, usually a photo or an answer about your notes. Look for our email and reply in the same thread; processing resumes as soon as we hear back.
The tracker says my email does not match.
Use the billing email from checkout, exactly as typed. If you used a different address by mistake, email us with your name and order date and we will look it up.
I ordered twice by accident.
Email us within 24 hours with both order numbers and tell us which to cancel. The cancelled order is refunded in full.
Tracking has not updated for a week.
That can be normal for parcels crossing a border. If your order is beyond the 17 business day estimate, email us with the order number and we will look into it.
Can I collect my order in person?
No. Woof Tee is an online store and all orders are shipped. Please do not visit our business address to collect or return items.
Can I see my order without the tracker?
Yes. If you created an account at checkout, sign in to My Account to see your orders, their status and the options you chose. Guests can use the tracker above, or simply reply to the order confirmation email.
My order shows Completed but I have no shipping email.
Check your spam and promotions folders first. If it is not there, email us with your order number and we will resend the shipping details.
While you wait
A few ways to pass the time: practise your dog’s “sit” for the photo you will inevitably take of them next to the shirt, measure a favourite tee so your next order’s size is a sure thing using our Size Guide, or browse the Cat Corner if there is a cat at home feeling left out.
Why we do not promise exact delivery dates
Every Woof Tee item is printed for its order and then handed to a carrier that we do not control. Weather, holiday volumes, customs checks in Canada, Australia and New Zealand, and local delivery schedules can all move a parcel’s arrival by a few days. Rather than show a delivery date we cannot guarantee, we give you an honest range — 1–3 business days of processing and 7–14 business days in transit — and keep you informed if anything changes. If you have a firm deadline, email us before ordering and tell us the date and destination; we will tell you plainly whether the estimate fits.
Keeping your address details right
Most delivery problems start with a small address mistake. Before you pay, check the apartment, unit or suite number, the street spelling, the ZIP or postal code and the city. For Canadian, Australian and New Zealand addresses, use the local format, including the province, state or region. If you spot a mistake after ordering, email us within 24 hours so we can correct it before your parcel ships.
Questions about your order
Email support@wooftee.shop with your order number, or use Submit a Ticket. We reply within 24 hours on business days. For other topics, visit the Help Center. Woof Tee, 2 Terrace Circle Apt 1E, Great Neck, NY 11021, US.