FAQs

Add the item to your cart and go to checkout. In the order notes box, write your pet’s name exactly as you want it printed, plus any short text or date the design allows. We print what you write, including capital letters and punctuation, so check the spelling before you pay.

Paste a link to the photo in the order notes box at checkout, or write “photo by email” and reply to your order confirmation email with the photo attached. Send the original file rather than a screenshot. Production starts once we have the photo, so the sooner it arrives the sooner your order moves.

No. We do not send a proof or mockup before production. That keeps things simple and quick, but it means the order notes are your final instructions. You can change them within 24 hours of ordering — see Cancel or Change an Order.

A sharp photo in daylight, taken at your pet’s eye level, with both eyes open and both ears in the frame. Avoid heavy filters, flash glare and photos where a hand, toy or another pet covers the face. Dark-coated dogs and black cats print best from photos taken outdoors or beside a bright window.

Yes, on designs made for two or more pets. Write each name in the order notes and say which photo belongs to which pet, and where each should go — for example, “Luna on the left, Ollie on the right”. Photos taken at a similar angle look best side by side.

Yes. Two-pet designs work for any combination. Write both names and match each to its photo in the order notes.

No. We do not print characters, team marks, brand logos or other artists’ work. Your pet, your pet’s name and your own short text are what we print. See our Intellectual Property Policy.

Yes, and we will treat it with care. Choose the clearest photo you have, write the name and any dates in the order notes, and if you are unsure which photo will print best, email us a few before ordering and we will give you an honest opinion.

Some designs can take a different title and some cannot, because the layout is built around the original words. Email us before ordering with the design and the wording you want, and we will tell you honestly whether it fits.

Yes, on designs that include a date line. Write the date in the order notes in the format you want printed — “Est. 2021”, “03.14.2019” or “Home since May 2024”.

Shorter names read best across a chest; two to twelve letters is ideal. Longer names and nicknames such as “Sir Wigglesworth” can work on some designs. If you are unsure, ask us before ordering.

Send it anyway with a note, or email it to us before ordering. We will tell you honestly if we think it will print poorly, and suggest what a better photo would look like.

Yes, within 24 hours of placing it. Email support@wooftee.shop with your order number and exactly what you want to change: the name, photo, size, colour, style, quantity or address. A confirmed cancellation is refunded in full.

Email us anyway; if your item has not been printed yet we will try to help. If it has already been printed, it is still covered by our 60-day return window with a free return label, and you can reorder with the corrected spelling.

No. You can check out as a guest. An account is optional and lets you see your past orders in one place.

Yes. Enter the recipient’s address as the shipping address and your own details as the buyer. Order and shipping emails go to you, not the recipient.

To the United States, Canada, Australia and New Zealand only. All orders ship from the USA. See Shipping & Delivery.

Free, on every order to those four countries, with no minimum spend and no code.

Orders are processed in 1–3 business days, then spend 7–14 business days in transit, so allow roughly 8–17 business days in total. These are estimates, not guaranteed dates.

When your order ships, we email you a shipping confirmation; when the carrier provides a tracking number, it is included. You can also use our Order Tracking page with your order number and email.

It depends on the destination country and its rules. We do not collect sales tax at checkout, and our prices do not include any import charges a destination country may apply. Check with your local customs authority if you are unsure.

Check the tracking link if your parcel has one, then email us with your order number and what tracking shows. We reply within 24 hours on business days and look into it with you and the carrier.

Yes. Every item, including shirts printed with your pet’s name, can be returned within 60 days of delivery, for any reason. See Returns & Exchanges.

We do. We send a free return label for every return, including change-of-mind returns and size swaps.

Refunds are issued within 7 days of your return reaching us, to your original payment method or as store credit if you prefer. Your bank then posts it on its own schedule. See our Refund Policy.

No. Woof Tee store credit never expires.

Return the original item with the free label and place a new order for the size, colour or style you want, using the same notes. The original is refunded within 7 days of the return reaching us.

Email us with photos of the item, the problem and the shipping label, plus your order number, and we will help you put it right.

Most apparel comes in sizes S to 5XL, in unisex fits unless the product page says otherwise. Our Size Guide explains how to compare a garment you already own.

For a relaxed fit, size up; for a closer fit, choose the smaller size. Sweatshirts and hoodies feel snugger than a tee of the same size because of the heavier fabric. If you get it wrong, size swaps come with a free return label within 60 days.

Turn it inside out, wash cold with similar colours, and tumble dry low or hang to dry. Do not iron directly over the print. Exact care notes are on each product page.

Yes: our Pet Lover Gifts collection has mugs and other everyday gifts with your pet’s face and name.

The methods available for your order are shown at checkout before you pay. See Payment Methods.

No. Woof Tee does not collect sales tax at checkout.

By email at support@wooftee.shop. We reply within 24 hours on business days. We do not offer phone or chat support. See Contact Us.

We use them only to print your order and handle any follow-up questions, and delete them 30 days after delivery. We never post your pet without asking first. See our Privacy Policy.

Count back 17 business days from the day you need it: up to 3 business days of processing plus up to 14 business days in transit. Weekends and public holidays do not count, and carriers are busier in November and December, so add a little extra for holiday gifts.

Ask a partner, housemate or mutual friend to send you a recent photo, or look through photos the owner has shared with you. A clear, front-facing photo in daylight works best. You can also order and send the photo by email once you have it; production waits until it arrives.

Order and shipping emails go to you, the buyer, not the recipient. If you want the parcel to arrive as a surprise without prices, add a short note in the order notes and we will do what we can.

Yes. The recipient has 60 days from delivery to return or exchange it with a free return label. Refunds go to whoever paid, unless the buyer asks us to issue store credit to the recipient instead.

A design with the title, the dog’s name and a clear portrait. Crewnecks and hoodies are the most popular gift choices; tees suit warmer climates. Check the recipient’s usual size, and remember size swaps are free within 60 days.

No. Dogs come first in our name, but the Cat Corner has shirts, sweatshirts and hoodies designed around cats from the start.

Photograph at the cat’s eye level, near a window, while they are relaxed — on a favourite blanket or just after a meal. Wait for both eyes to be open. Several quick shots usually give you one great one.

Yes. Every item, dog or cat, ships free with the same 1–3 business days of processing and 7–14 business days in transit, and can be returned within 60 days with a free label.