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\nWoof Tee handles every support request by email, and this page turns that email into a proper ticket. Pick the category that fits your question below; each link opens a new email to support@wooftee.shop with the right subject line already filled in. Add your order number and the details listed for that category, press send, and we will reply within 24 hours on business days. No forms to fill in, no account to create, and everything stays in one email thread.
\n| Category | \nSubject starts with | \nOpen ticket | \n
|---|---|---|
| Personalisation and photos | \nPersonalisation | \nEmail this ticket | \n
| Change or cancel an order | \nChange | \nEmail this ticket | \n
| Where is my order? | \nOrder status | \nEmail this ticket | \n
| Return or exchange | \nReturn | \nEmail this ticket | \n
| Damaged, faulty or wrong item | \nProblem | \nEmail this ticket | \n
| Refunds and store credit | \nRefund | \nEmail this ticket | \n
| Payment questions | \nPayment | \nEmail this ticket | \n
| Privacy and photo deletion | \nPrivacy | \nEmail this ticket | \n
| Before you order | \nQuestion | \nEmail this ticket | \n
If your email app does not open when you click a link, write to support@wooftee.shop yourself and start the subject line with the word in the middle column, followed by your order number — for example “Return – 1093”.
\nUse it for: Sending a photo after ordering, correcting a name within 24 hours, asking whether a photo will print well, or explaining which pet goes where on a two-pet design.
\nInclude: Your order number (if you have ordered), the exact name or text as you want it printed, and the photo attached as the original file. For two pets, say which name belongs to which photo and on which side.
\nOpen a “Personalisation” ticket by email
\nUse it for: Changing the name, photo, size, colour, style, quantity or address, or cancelling, within 24 hours of placing the order.
\nInclude: Your order number, the email used at checkout and exactly what should change, for example “Size M to L on the crewneck” or “Cancel the whole order”. Changes are guaranteed only within 24 hours.
\nOpen a “Change” ticket by email
\nUse it for: Questions about processing, shipping emails, tracking that has not updated, or a parcel marked delivered that you cannot find.
\nInclude: Your order number, the delivery country and what the tracking page shows, if your parcel has tracking. Remember the estimate: 1–3 business days of processing plus 7–14 business days in transit.
\nOpen a “Order status” ticket by email
\nUse it for: Starting a return within 60 days of delivery, swapping a size or colour, or returning a gift you received.
\nInclude: Your order number, which items you want to return, and whether you want a refund, store credit or to reorder something else. We reply with a free return label.
\nOpen a “Return” ticket by email
\nUse it for: A print smudge, a seam that has come apart, a chipped mug, the wrong name or photo compared with your notes, or someone else’s item in your parcel.
\nInclude: Your order number and clear photos of the whole item, the problem up close and the shipping label. If the name is wrong, a screenshot of your order notes helps.
\nOpen a “Problem” ticket by email
\nUse it for: Checking on a refund, asking to receive store credit instead, or questions about a partial return from a larger order.
\nInclude: Your order number and the date you sent your return. Refunds are issued within 7 days of the return reaching us; after that your bank posts it on its own schedule.
\nOpen a “Refund” ticket by email
\nUse it for: A declined payment, a charge you do not recognise, a duplicate order or a question about currency conversion.
\nInclude: The date and amount of the charge, and your order number if there is one. Never send card numbers, bank details or passwords.
\nOpen a “Payment” ticket by email
\nUse it for: Asking what information we hold, correcting it, or deleting your pet photos sooner than the standard 30 days after delivery.
\nInclude: Send your request from the email address you used with us, with your order number if you have one.
\nOpen a “Privacy” ticket by email
\nUse it for: Sizing, whether a design can fit two pets, wording changes, delivery to a specific date, or group and fundraiser orders.
\nInclude: The product name or link, and the details of your question: the date and country for deadlines, the number of items for group orders, the wording you have in mind.
\nOpen a “Question” ticket by email
\n| Request | \nTime limit | \nPolicy | \n
|---|---|---|
| Change or cancel an order | \nWithin 24 hours of placing it | \nCancel or Change an Order | \n
| Return or exchange | \nWithin 60 days of delivery | \nReturns & Exchanges | \n
| Refund after a return | \nIssued within 7 days of the return reaching us | \nRefund Policy | \n
| Pet photo deletion (standard) | \n30 days after delivery | \nPrivacy Policy | \n
Subject: “Personalisation – Woof Tee order 1207”. Message: “Hi! I ordered the Dog Mom crewneck this morning and wrote ‘photo by email’ in the notes. Photo of Pepper attached (the original from my phone). Name should be printed as ‘Pepper’ — capital P. Thanks!” Why it works: the order number is in the subject, the photo is the original file, and the exact spelling is confirmed.
\nSubject: “Order status – Woof Tee order 1188”. Message: “Hi, my hoodie to Brisbane shipped twelve business days ago and tracking has said ‘in transit’ for six days. Is this normal? Screenshot of the tracking page attached.” Why it works: it gives the country, the dates and the evidence, so we can look into it straight away.
\nSubject: “Problem – Woof Tee order 1152”. Message: “Hi, my tee arrived with ‘Max’ but my notes said ‘Max & Ruby’ on the two-dog design. Photos of the shirt and a screenshot of my confirmation email attached.” Why it works: we can compare the item with the notes immediately and help put it right.
\nNo. A ticket is simply an email to support@wooftee.shop. Send it from the address you used at checkout so we can match it to your order quickly.
\nYes. Use the “Question” category for sizing, photo checks, wording changes, deadlines or group orders.
\nYou will receive our personal reply within 24 hours on business days. If you have not heard back in that time, check your spam folder, then send the message again.
\nYes. Reply to our message, or to your own original email, so everything stays in the same thread.
\nWe do not offer phone or chat support. Email keeps a written record of every detail of your order, which matters when a name has to be printed exactly right.
\nUse the “Change” category and put the order number in the subject. Orders with a pending change request are held until we reply, so nothing is printed with the typo while you wait for our answer, as long as you wrote within 24 hours of ordering.
\nEvery ticket is answered within 24 hours on business days, but some are time-sensitive, so we read those first:
\nPutting the right category word at the start of your subject line — Change, Personalisation, Order status, Return, Problem, Refund, Payment, Privacy or Question — is what lets us sort tickets this way, so it genuinely speeds things up.
\nOur support is in English. If English is not your first language, write in whatever way is easiest; short sentences and the key details (order number, name to print, what you need) are all we need. For names with accents or special characters — Zoë, Chloé, Señor Bigotes — type them exactly as they should appear on the shirt.
\nWe will never ask for any of these. If someone claiming to be Woof Tee does, do not reply, and forward the message to us.
\nBrowsing first is often the quickest route: most questions about delivery times, return labels and order notes are answered in a few lines on the pages below, any time of day.
\nMany answers are already written up: try the Help Center, the FAQs, Order Tracking or Shipping & Delivery. For general contact information, see Contact Us. Woof Tee, 2 Terrace Circle Apt 1E, Great Neck, NY 11021, US.
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