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\nA shirt with your dog’s face on it should make you grin every time you pull it over your head. If it does not, for any reason, you can send it back. This page explains the process: what you can return or exchange, how to start, how the free return label works and what happens when your parcel reaches us. For the money side — how much is refunded, where it goes and how fast — read our Refund Policy.
\nYou can ask to return any Woof Tee item within 60 days of the delivery date. That applies to dog shirts, cat sweatshirts, hoodies, long sleeves and pet lover gifts alike. You do not need to explain yourself, although we are always curious, because your reasons help us improve the designs and the size notes on our product pages.
\nThe 60 days start on the day the carrier delivers the parcel. If you bought the item as a gift, the same 60 days apply from the day it reached the recipient, and the recipient can contact us directly with the order number.
\nMany shops refuse returns on anything with a name on it. We do not. We know that a shirt printed with “Pepper” is not much use to anyone who does not have a Pepper, and we accept it back anyway. That is a promise we make so that you can order with confidence, not a loophole we hope you will not notice.
\nWhat we do ask is that change-of-mind returns come back in the condition you received them: clean, unworn beyond trying on, without pet hair matted into the fabric (we know, we know) and without strong smells such as smoke or perfume. Items that arrive damaged, faulty or wrong can come back in any condition.
\n| Situation | \nWhat we suggest | \nReturn label | \n
|---|---|---|
| The size is too big or too small | \nExchange for another size, or return for a refund. Check our Size Guide before choosing the new size. | \nFree | \n
| You prefer a different garment colour | \nExchange for another colour of the same design, or return. | \nFree | \n
| You changed your mind | \nReturn for a refund. No reason needed within 60 days. | \nFree | \n
| The name is misspelled because of a typo in the order notes | \nReturn it, then place a new order with the corrected spelling. | \nFree | \n
| The name or photo does not match what you wrote in the order notes | \nTell us with a photo; we will help you put it right. | \nFree | \n
| The print or garment is damaged or faulty | \nTell us with photos; we will help you put it right. | \nFree | \n
| You received someone else’s item | \nTell us with a photo of the item and label. | \nFree | \n
Please do not post items back without contacting us first. A parcel that arrives without an order number or an authorisation is much harder to match to the right order, and that slows everything down for you.
\nIf you have a question about how long you have to send the parcel once the label is issued, ask us when you request the label and we will confirm it in writing.
\nReturn postage is free. That includes change-of-mind returns, size swaps and colour swaps, not just items that arrived damaged or wrong. We send you a free return label so that you never have to pay at the post office counter. There are no restocking fees and no deductions for return postage.
\nBecause each item is printed for its order, we cannot simply pull a different size off a shelf. Instead, an exchange works like this:
\nIf you would rather not wait, you can place the new order straight away. The new item ships free like every other order, processed in 1–3 business days and delivered in 7–14 business days.
\nA tip from experience: if you are unsure between M and L for a sweatshirt, lay a sweatshirt you already love flat and compare it with the guidance in our Size Guide. Heavier fabrics feel snugger than a tee of the same size, so many people size up for a relaxed fit.
\nPrinting a face onto fabric is a craft, and occasionally something goes wrong: a print smudges, a seam lets go, a mug chips in transit or the wrong name ends up on the wrong shirt. If that happens, tell us as soon as you notice, with photos and your order number, and we will help you put it right. You are always covered by the 60-day return window and the free return label.
\nWhen the item does not match what you wrote in the order notes, we compare it with your notes. If we printed something different from what you wrote, that is on us. If the notes themselves contained a typo, the item still qualifies for a free return within 60 days, and you can reorder with the corrected spelling.
\nWhen your parcel arrives, we match it to your order, check what is inside and email you to confirm it has arrived. Your refund is then issued within 7 days of receiving the return. If you asked for store credit instead of a refund, we issue the credit, and Woof Tee store credit never expires.
\nIf something in the parcel does not match the order — a different item, a missing item, or an item that has clearly been worn and washed for a change-of-mind return — we email you before doing anything else so you can explain.
\nIf your order has not left us yet, you may not need a return at all. Within 24 hours of placing an order you can cancel it or change the size, colour, name or address. See Cancel or Change an Order. After 24 hours, email us anyway; if the item has not been printed, we will try to help.
\nThe same 60-day window, the same free return label and the same refund timing apply in every country we ship to. Return parcels from outside the US take longer to reach us, so please send yours promptly after you receive the label. Your refund clock — 7 days — starts when the return reaches us, and we email you when it does.
\nIf you received a Woof Tee item as a gift, you can return or exchange it within 60 days of delivery. Email us with the order number (the giver can find it in their confirmation email) or the giver’s name and email address. Refunds go back to whoever paid, unless the giver asks us to issue store credit to you instead.
\nMaya ordered a crewneck with her beagle, Biscuit, in size M. It fit, technically, but she wanted the slouchy couch fit. She emailed us on day 12, received a free return label the next business day, placed a new order for an L with the same notes, and dropped the M off at the post office. The refund for the M was issued within 7 days of it reaching us. Total cost to Maya for the swap: nothing.
\nSam ordered a Cat Corner tee as a surprise for a friend in Toronto, only to find out the friend’s cat had very strong opinions about being photographed and the photo used was actually the neighbour’s cat. The friend returned it within the 60 days with our free label, and Sam reordered with the right cat. Mistakes like this happen; the return window exists for exactly this.
\nJordan’s order notes said “Luna (left) and Ollie (right)”, and the shirt arrived with the names under the wrong dogs. Jordan sent a photo of the shirt and a screenshot of the notes. Because the item did not match the notes, we helped put it right and Jordan did not pay anything to send the wrong one back.
\nIf you are not sure yet, try the item on indoors, away from the sofa the dog sheds on, and keep the packaging for a few days. Do not wash it until you have decided to keep it. A washed, worn or heavily furred item is no longer in the condition you received it, which matters for change-of-mind returns. Damaged or faulty items are, of course, accepted in any condition.
\nIf you have already washed the item and then noticed a fault — a print that cracked in its first cold wash, for example — tell us anyway, with photos and a short description of how you washed it. Faults are faults, and we will look at every case fairly.
\nEmail support@wooftee.shop with your order number and we will reply within 24 hours on business days. You can also read our FAQs, check Shipping & Delivery for delivery times or visit the Help Center.
\nWhen you write, a short subject line such as “Return – order 1234 – size swap” helps us find your conversation quickly, and replying in the same email thread keeps your photos, notes and label together in one place.
\nWoof Tee, 2 Terrace Circle Apt 1E, Great Neck, NY 11021, US.
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