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\nThis Refund Policy is about money: when Woof Tee refunds you, how much, where the money goes, how long it takes and what store credit means. The step-by-step process for sending an item back — the free label, packing, exchanges — lives on our Returns & Exchanges page. The short version: you have 60 days from delivery to return any item, and once your return reaches us, your refund is issued within 7 days.
\nThe refund clock starts on the day your returned parcel reaches us and we can match it to your order. Within 7 days of that day, we issue the refund. We then email you to say it has been sent.
\n“Issued” means we have sent the money back through the payment provider. How quickly it then shows up on your statement depends on your bank or payment provider, which is outside our control. Most refunds appear within a few business days of being issued; some banks take longer. If you cannot see it after a week, email us and we will send you the refund date and any reference the payment provider gives us, so your bank can trace it.
\n| Situation | \nItem price | \nShipping you paid | \nReturn postage | \nTiming | \n
|---|---|---|---|---|
| Changed your mind (within 60 days) | \nRefunded in full | \nShipping is free, so nothing to refund | \nFree label from us | \nWithin 7 days of the return reaching us | \n
| Wrong size or colour for you | \nRefunded in full | \nNothing to refund | \nFree label from us | \nWithin 7 days of the return reaching us | \n
| Damaged, faulty or not as described | \nRefunded in full | \nNothing to refund | \nFree label from us | \nWithin 7 days of the return reaching us | \n
| Printed differently from your order notes | \nRefunded in full | \nNothing to refund | \nFree label from us | \nWithin 7 days of the return reaching us | \n
| Order cancelled within 24 hours of placing it | \nRefunded in full | \nNothing to refund | \nNot applicable | \nAs soon as we confirm the cancellation | \n
Because shipping to the US, Canada, Australia and New Zealand is always free, there is never a shipping charge to argue about. And because we send a free return label even for change-of-mind returns, there is no postage deduction either. The amount refunded for a returned item is the price you paid for it.
\nA shirt printed with your cat’s name is still refundable. We would rather you order the hoodie with Mochi on it and send it back than not order at all because you were worried about sizing. Our only request for change-of-mind returns is that the item comes back in the condition you received it — unwashed and unworn beyond trying on. Items that arrived damaged or faulty are refundable in any condition.
\nYou can cancel an order within 24 hours of placing it, as described on our Cancel or Change an Order page. When we confirm the cancellation by email, we refund the full amount you paid. After 24 hours, your item may already be printed; you can still return it within 60 days of delivery and be refunded within 7 days of the return reaching us.
\nIf we ever have to cancel an order ourselves — for example because a payment cannot be verified or an address cannot be delivered to — we email you and refund the full amount.
\nWe only consider a partial refund when a change-of-mind return arrives worn, washed, damaged after delivery or missing an item from the order. In that case we email you first with the amount and the reason, and nothing happens until you reply. If you do not agree, we can send the item back to you instead. We never make deductions for restocking, for return postage or for “processing”.
\nIf your return parcel seems to be lost on its way back to us, email us with the tracking reference from the label. We will look into it with you. Keeping the drop-off receipt until your refund is issued makes this much easier.
\nIf you think there is a problem with a charge — a double charge, an amount you do not recognise, a refund you have not received — please email us first. We are a small team, we read every email, and we can usually sort things out faster than a bank dispute. Contacting us does not affect any rights you have with your bank or payment provider.
\nWoof Tee does not collect sales tax at checkout, so there is no tax line to refund on your order. If a destination country charged you import duties or taxes when your parcel arrived in Canada, Australia or New Zealand, those charges were collected by the destination country, not by us. Contact us and we will tell you what we can do to help, but whether they can be reclaimed depends on that country’s rules.
\nChris returned a 2XL hoodie printed with Pepper the senior Lab because it was too roomy, and asked for store credit instead of a refund to reorder in XL. The credit was issued within 7 days of the return reaching us, and Chris used it the same afternoon. Store credit never expires, so there was no rush either way.
\nA tee for a friend’s terrier arrived in the wrong colour for the friend’s taste. The friend returned it within 60 days using the free label, and the refund went to the original buyer’s payment method, within 7 days of the return arriving.
\nMost refund delays come from parcels we cannot identify. A few small things keep yours moving:
\nThe price you paid for that one item. Shipping was free, and the return label is free, so the maths is simple. The other items in the order are not affected.
\nThe part of an order paid with store credit is refunded as store credit, which never expires. The part paid with another payment method goes back to that method.
\nBanks and payment providers post refunds on their own schedule after we issue them. Wait a few business days, then email us; we will send the date the refund was issued and any reference we have so your bank can find it.
\nYes. A misspelled name is still covered by the 60-day return window and the free return label. Return the item, and you are refunded within 7 days of it reaching us. Reorder with the corrected spelling whenever you are ready.
\nDelivery times are estimates, so a delay on its own is not a refund event. If the parcel arrives and you no longer want it — because the birthday has passed, for example — you can return it within 60 days of delivery. If you think a parcel is lost, email us and we will look into it with you.
\nIf you are still within 24 hours of placing the order, email us to cancel and the full amount is refunded once we confirm. After 24 hours the item may already be printed; let it arrive, then return it within 60 days with the free label and you are refunded within 7 days of the return reaching us.
\nOnce a refund has been sent to your payment method it cannot be pulled back and converted. If you think you would prefer credit, say so when you request the return label.
\nNo. Every Woof Tee product, personalised or not, can be returned within 60 days of delivery and refunded within 7 days of the return reaching us.
\nEmail support@wooftee.shop or submit a ticket with your order number. We reply within 24 hours on business days. Related pages: Returns & Exchanges, Shipping & Delivery, Payment Methods and the FAQs.
\nWoof Tee, 2 Terrace Circle Apt 1E, Great Neck, NY 11021, US.
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